Meet & Assist

Arrival Meet and Assist

  • A warm welcome and escort on arrival at the flight bridge until outside the terminal.
  • Fast track service formalities Immigration, passport control
  • Assist Baggage claim collection at convey belt
  • Help Customs clearance
  • Escort passengers to the receiving party in the arrivals area.

Departure Meet and Assist

  • Meet outside the terminal, drop off zone.
  • Collect Bags and transfer to terminal check in.
  • Guide through security
  • Expedite check in formalities.
  • Assist to the pre boarding counter or guide to the Lounge

Transit Meet and Assist

  • Meet and great on arrival at flight bridge and fast-track through terminals.
  • Assist to the transfer desk in formalities.
  • Escort to boarding gate.
  • Baggage identification and onwards tagging.
  • Time permitting our agent may escort you to the airline club or other private lounge.
  • Special pre-booking on tight connection request where our agent alias with airline.

What You Should Know

How will I be able to identify the Nairobi Airport Help Representative meeting me?

All representatives will be in uniform, including a name badge; they will also be displaying an A4 sign displaying our logo and the name the service has been booked under.

Can I cancel a reservation that I've booked and paid?

We allow cancellations and full refunds up to 24 hours before booked date and time. If the cancellation is within 24 hours to booked time the payment will be forfeited as preparations will have been made. Cancellations should be made in writing to [email protected] Note: Refund amount will be less transaction charges.

Do you offer discounts on your packages?

For a group of more than 5 we may allow a discount. Therefore contact us for such arrangements.

Do you cater for special cases like expectant mothers, pets, handicapped people etc?

Yes, at Nairobi Airport Transfers, we consider every client unique. We therefore request full disclosure on your booking to allow us to make adequate preparations.

Will I be able to rest in the lounges/restaurant or shop as you organise my departure/transfer?

We fast track the processes in immigration and passport control and luggage so that you can take the least minimum time and see you off to your flight during your boarding.

How much is a mobile network sim card and what do I need to get one?

A sim card can be obtained and activated in the shops in the airport or in the city’s malls. However, you only need your passport to register as a subscriber.

How is the weather in Kenya and how does it determine my dressing?

Kenya and East Africa are essentially equatorial based with sunny periods in January to March and August to October. If you are visiting to stay, then we will advise based on your plans, either business, tours, mountain climbing etc

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